Please contact our friendly customer support for any questions or comments:

Information telephone: 00371 66088016, Monday - Friday 9:00 a.m. to 6:00 p.m.
E-mail: diet@stockholmhealth.com
Company information: Life Apps SIA, registration number: 40203072376, legal address: Brivibas Street 171, LV-1012, Riga, Latvia

Terms of service

  1. Terms of use
    1. These terms of use apply to the service providers Life Apps SIA, registration number: 40203072376, legal address: Brivibas Street 171, LV-1012, Riga, Latvia and its authorized companies ("Service Provider") services ("Service") offered through the Internet platform www.StockholmHealth.com, ("Site").
    2. Terms of use ("Terms") shall be binding to all persons who use the Site, regardless of whether the person is a registered Site user or not ("User").
    3. Concurrently with the use of the Service, including visiting the Site, the Terms of the Site will enter into force. If the User uses the Site or takes any action in it, then it is considered that the User is familiar with the Terms in force at the time of use and agrees to follow them.
    4. A User who does not agree to one or more of the conditions of the Terms is not entitled to use the Site.
    5. Terms apply to all matters, which do not ascribe to legislation currently in force of the Republic of Latvia, and they represent complete agreement between the Service Provider and the User. If any provision of these Terms is held in court to be invalid or unenforceable, the remaining provisions of these Terms shall remain valid.
    6. The Service Provider reserves the right to unilaterally modify at any time and / or alter the Terms. Terms come into force after their publication on the Site. The User of the Site is obliged to follow and become acquainted with the Terms, as well as comply with them.
    7. This Agreement is entered into for an indefinite period of time and the Service Provider reserves the right to unilaterally terminate the relationship with Users of the Site by informing such Users about the reason for the termination of the Agreement.
  2. Service
    1. Service is participation in the program, which includes information about healthy lifestyles and nutrition. Information published on the Site is of an informative nature and it cannot replace professional medical advice, diagnosis or treatment. If the User is concerned about the information received through the Site or has questions about their own health, the User should consult a doctor or other healthcare provider. The User uses the Site at their own risk and responsibility.
    2. Service may include, but is not limited to programs, e-mail services, messages and message boards, chat areas, news groups and downloadable mobile applications associated with the Service.
    3. Service may contain links to third party websites or services that are not owned or controlled by Service Provider.
    4. Site may contain links to third party websites or services. The Service provider is not responsible for losses caused to Users at third party websites.
    5. The service is not recommended for pregnant women, children and young people or people with serious illness.
  3. Technical processes of Service purchases
    1. In order to receive Service offered on the Site, the User must register according to the registration procedure available on the Site.
    2. In the registration form, the User must list true, correct, complete and current information.
    3. In order to register with the Site and receive Service, the User must carry out these or other (in accordance with instructions of the Site) actions:
      1. The User must complete the tests available through the Site;
      2. after completing the test, the User must indicate their personal e-mail address, to which the Service Provider will send information about the Service;
      3. the User must choose the most appropriate payment method with which to pay for Service;
      4. the User must take all necessary steps in order to pay for the Service;
      5. the User must complete the registration form.
    4. After the payment for the Service is complete, the User will receive a notification of successful registration in the program and access to the Service through the registered e-mail address.
  4. Quality of Service
    1. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, which means that Service Provider does not guarantee that:
      1. the results of using the Service will meet Users requirements;
      2. Service is free of viruses, technical errors, technical disruptions, security holes;
      3. Service is available anytime and anywhere.
    2. Service Provider, on its sole discretion, reserves the right to refuse, cancel or to terminate the Services received by the User if there is a suspicion that the User has specified false data in the registration form or if there is a suspicion that the User has purchased Service fraudulently.
    3. Information about the Service available on the Site are constantly updated, changed or improved. Thus, information about the Service on the Site, such as, but not limited to prices of the Service, descriptions and other information may be listed incorrectly or incompletely.
    4. Images have an illustrative meaning, the actual appearance of the product or service may differ from those shown in the ads.
  5. Payment for Service
    1. In order to receive the Service available on Site, the User agrees to provide the information necessary to make a payment for the Service, including, but not limited to, credit card number, credit card expiration date, billing address, cardholder’s name and surname.
    2. In paying for the Service, the User confirms and guarantees that:
      1. they have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase;
      2. the supplied information is true, correct and complete.
    3. By submitting information set out in paragraph 5 of these Terms, the User grants Service Provider the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
  6. User’s Account
    1. In becoming a Site User, the User agrees to data processing of information listed on their profile. After creating an account, the Site User is responsible for the use of this account.
    2. Each User account on the Site is created individually for each User and is meant for individual use only; the User is not authorized to transfer the account to another person or third party.
    3. The Service Provider is entitled to suspend the User’s account, without a refund if:
      1. during registration the User has indicated false or incorrect data;
      2. the User has transferred use of their personal account to another person;
      3. there is suspicion of fraudulent, unauthorized or unlawful activity;
      4. the User has otherwise violated Site terms.
    4. The User has the right to close or delete their personal account by following appropriate instructions on the Site or by sending a request to the Service Provider’s e-mail, diet@stockholmhealth.com, regarding the desire to close their account.
    5. After the termination of the User’s account, the Service Provider may discard all the User’s information related to the Service, including, but not limited to: weight loss analysis, all provided consultations, weight loss plans and food menus.
  7. About the Service’s purchase refund
    1. The User has the right to receive a full refund within 30 days of any purchase made on the Site, if not stated otherwise on the Site or in the Service description. In order to receive a refund, the User must contact the Service Provider by writing to the e-mail: diet@stockholmhealth.com, including documents confirming the purchase (example of the form for the use of refusal rights).
    2. If the Site registered User for some reason is not satisfied with the results achieved, the Service Provider guarantees the refund of money paid on the same working day after receipt of the request.
    3. If the Site has found Users complaint to be unfounded and User does not agree with such decision, User has a right to the alternative dispute resolution options by submitting to the Service Provider a written application for resolving the complaint through an out-of-court dispute, indicating:
      1. Name, surname, contact information;
      2. the submission date of the application;
      3. the nature of the dispute, the claims and the grounds on which they are based.
  8. Contests, Sweepstakes and Promotions
    1. The User, after entering private data on the Site including, but not limited to e-mail address or phone number, agrees to receive information from Service Provider and Service Provider’s partners, including, but not limited to, promotions, newsletters, telemarketing phone calls and so on.
    2. Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Site may be governed by rules that are separate from these Terms. Before participating in any Promotions, please review the applicable rules. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
    3. The User may at any time withdraw from receiving Promotions by following the appropriate instructions, or by writing to the Service Provider’s e-mail: diet@stockholmhealth.com.
  9. Intellectual Property
    1. The Service Provider owns exclusive rights over all information available on the Site, therefore any third party content, design processing, further distribution of data and / or other use of the information and further distribution without permission of the Service Provider or written consent is copyright and other right infringement, which is punishable under the laws of the Republic of Latvia.
    2. In case of intellectual property infringement, the Service Provider has the right to prosecute the guilty person. The person must financially answer for all damage caused, including loss of profit, which is or may be caused to Service Provider and third parties.
  10. Service Provider’s liability
    1. The Service Provider does not hold any kind of responsibility for losses accrued to the User, if the User has not complied with the Terms of the Site and / or the User has not complied with Service Provider’s nutrition expert advice.
    2. The Service Provider does not hold any kind of liability for damage caused to the User or third parties, from following menus indicated by the Service or other materials provided on the Site.
    3. The Service Provider shall not bear any liability for the actions of the User and damages caused to third parties.
  11. Data protection
    1. All the User`s personal data and personal identification codes submitted to the Site shall be protected in accordance with Latvian law. Data processing is carried out in accordance with the general rules of personal data processing principles of the Republic of Latvia.
    2. The Service Provider has the right to publish and to use materials that the Service Provider has received from the User, unless the User himself/herself has forbidden it. This does not apply to personal data or personal information that is treated as confidential information.
  12. Settlement of disputes
    1. All disputes between the Service Provider and the User are settled through negotiations. If both parties fail to reach an agreement within 30 days after negotiation begins, disputes should be submitted and dealt with in the court of the Republic of Latvia, in accordance with the Terms and Latvian law.

Privacy policy

    The Life Apps SIA Privacy Policy specifies how Life Apps SIA, registration number: 40203072376, legal address: Brivibas Street 171, LV-1012, Riga, Latvia, hereinafter in the text in the meaning of online environment, ‘the Portal’, uses information and the ways how you as a user of the Portal can protect your confidentiality.

    By using the services of the Portal, you entrust your information to the Portal. This Privacy Policy is designed to help you understand what information we collect on the Portal, why the Portal collects it and how it is used.

    The information you share is used to provide you with high quality services: from establishing such basic aspects as the language you use to much more complicated matters, such as providing you with a nutrition plan, online consultations, as well as sending you news and discount offers. Unfortunately, without receiving personal data from you, we cannot provide you with the services available on the Portal.

  1. Use and processing of the information collected
    1. The Portal uses your information in various ways. What the Portal does depends on the type of information. A detailed explanation of what the Portal does, what personal data it stores and why is available below.
      What information we use and how we use it Why?
      Your age, weight, height, gender and habits. For this purpose, the Portal stores your data no longer than 2 (two) years after the communication. The Portal needs this information to fulfil the terms of the contract concluded by the Parties. The Portal cannot send you adapted nutrition plans(provide a service) without using your information.
      To send information on our new products and services via email, text messages, as well as Facebook and GMAIL apps. For this purpose, the Portal stores your data no longer than 2 (two) years after you withdraw your consent as well as in cases where a service agreement is concluded between the Parties (including the receipt of free test results). To provide you with the latest information. The Portal is going to send you this information only with your consent.
      To send service notifications via text messages, emails or through our apps. For this purpose, the Portal stores your data no longer than 1 (one) year after the communication. The Portal uses this information to fulfil the terms of the contract concluded between the Parties.
      To detect and prevent fraud. For this purpose, the Portal stores your data no longer than 3 (three) years after the date when you last signed in to your account, or no longer than 10 (ten) years after the date of execution of the transaction (whichever date is later). To detect and prevent fraud against you or the Portal and to ensure the protection of legitimate interests of the Portal.
      For the purposes of visitor segmentation. For this purpose, the Portal stores your data no longer than 2 (two) years after you give your consent or when you withdraw this consent. To provide you with information that better matches your interests. Instead of a general message, you will receive information on topics of your interest. The Portal is going to send you this information only with your consent.
      To receive payments and make refunds. For this purpose, the Portal stores your data no longer than 10 (ten) years after the date of execution of the transaction. The Portal needs to do this to fulfil the terms of the contract concluded between the Parties.
      To provide services and support to clients. For this purpose, the Portal stores your data no longer than 1 (one) year after such communication. The Portal needs to do this to fulfil the terms of the contract concluded between the Parties.
      Information on the history of your purchases and activities. For this purpose, the Portal stores your data no longer than 3 (three) years after the date when you last signed in to your account or after the date of your last payment (whichever date is later). The Portal needs to do this to fulfil the terms of the contract concluded between the Parties (we only use your payment history for this purpose). The Portal needs to do this to provide you with services and support and to process returned services.
      Information that you provide to the Portal when you browse the website of the Portal or use the apps of the Portal, including your IP address, device type, screen resolution and, if you agree to share it, also your location information and the way how you use our website and apps. For this purpose, the Portal stores your data no longer than 10 (ten) years after the date of execution of the transaction. The Portal needs to do this to provide you with the best possible shopping experience, detect and prevent fraud against you or the Portal and protect the legitimate interests of the Portal. The Portal uses the data for analysis and evaluation to understand how the services of the Portal are used. For example, the Portal analyses data on visits of the Portal to streamline its design. The Portal uses data on promotions that you interact with to understand the outcomes of promotional campaigns. Various tools are used for this purpose, including Google Analytics.
    2. The Portal uses the information it collects to maintain, protect and improve existing services, design new services and protect the users of the Portal.
    3. The Portal processes personal information on its servers located in the European Union.
    4. You are not obliged to provide any personal information to the Portal. However, if you do not provide it, you may not be able to make purchases, as well as buy and use the service.
    5. The Portal is entitled to process your personal data in accordance with the terms of this Privacy Policy if it is necessary to pursue claims or provide protection in the event of claims irrespective of whether the claims are brought to court, whether they are administrative in nature or whether they are submitted as part of another out-of-court procedure. For this reason, the Portal processes your personal data in accordance with legitimate interests, as well as to protect and ensure the exercise of the rights of the Portal, as well as your and other person’s rights. In the cases mentioned in this article, your data may be processed for a period exceeding the retention terms specified in the Privacy Policy.
    6. In addition to the purposes that are contained in the Privacy Policy and that entitle the Portal to process your personal data as described above, the Portal is also entitled to process your personal data in cases when such processing is necessary to comply with the legal obligations of the Portal or to protect your vital interests or another individual’s vital interests.
    7. For the performance of the contract, the email address you specified will be included in the database and may be used to send notifications/reminders.
  2. Transparency, choice and transfer of data to third parties
    1. The Portal aims to clearly indicate what information the Portal collects, so that you could make an informed choice regarding the use of the information collected.
    2. The user may block all cookies on his or her browser, including cookies related to the services of the Portal. However, it is important to consider that some services of the Portal may not work correctly if cookies are disabled.
    3. The Portal is entitled to share your data with third parties in the following cases:
      1. The Portal is entitled to disclose your personal data to professional consultants to manage risks, obtain professional advice, or enforce or provide protection in the event of claims.
      2. The payment service providers of the Portal may process financial transactions related to the purchase of services or goods on the Portal. The Portal shares your transaction information with the payment service providers of the Portal only to the extent necessary for your payments, refunds and complaints.
      3. The Portal is entitled to disclose your personal data to other service providers to provide specific services. For example, delivery companies, server and their maintenance providers, email service providers. In the event of subcontracting, the Portal will take any necessary measures to ensure that the handlers of the data of the Portal maintain the confidentiality of personal data.
    4. In addition, the Portal is entitled to disclose your personal data to fulfil the legal obligations of the Portal and, if necessary, protect your or other persons’ vital interests.
    5. Third parties mentioned in this Privacy Policy may be registered also outside of the European Union or European Economic Area. If the Portal sends your personal data to such persons, the Portal will take any necessary measures to ensure adequate protection of your privacy.
  3. Your rights
    1. You have the following rights regarding your personal information:
      1. the right to access the personal information at the disposal of the Portal;
      2. the right to request the correction of inaccuracies in your personal information at the disposal of the Portal;
      3. the right to request the erasure of your data;
      4. the right to restrict the processing of data;
      5. the right to object to the processing of data;
      6. the right to data portability;
      7. the right to lodge a complaint with a supervisory authority;
      8. the right to withdraw consent.
    2. If you wish to exercise your rights, lodge a complaint or if you have questions, please contact us using the email address diet@stockholmhealth.com or calling to 00371 66088016.
    3. You have the right to correct any of your data that are inaccurate, and, considering the purposes of processing, you have the right to supplement any data that are incomplete.
    4. You have the right to erase your personal data if:
      1. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
      2. you withdraw your consent, and there is no other legal ground for the processing;
      3. you object to the processing pursuant to individual data protection rules;
      4. the processing is done for marketing purposes;
      5. the personal data have been unlawfully processed.
    5. Unfortunately, your data will not be erased from the database of the Portal if, after receiving your request, the Portal finds that:
      1. your personal data are necessary to reach the aims for which they were collected or processed;
      2. you have not withdrawn your consent to the processing of your personal data;
      3. you have not agreed to the processing of your personal data, but such processing is necessary to protect the legitimate interests of the Portal;
      4. European Union and national law obliges the Portal to process your personal data;
      5. The Portal needs to process your data for the application, exercise or defence of legal claims.
    6. Cases when you have the right to restrict the use of your personal data:
      1. you contest the accuracy of personal data;
      2. the data processing is unlawful, and you oppose the erasure of the personal data;
      3. the Portal no longer needs the personal data for the purposes of processing, but you need them for the establishment, exercise or defence of legal claims;
      4. you object to processing in accordance with public or legitimate interests pending the verification of such an objection.
    7. Where processing has been restricted in accordance with the above, the Portal is entitled to continue storing your personal data. However, the Portal is going to process them only:
      1. with your consent;
      2. for the establishment, exercise or defence of legal claims;
      3. to protect the rights of another natural or legal person;
      4. for the purpose of important reasons of public interest.
    8. You may request the erasure of your personal data in the following ways:
      1. on your personal Portal account by notifying the nutrition specialist;
      2. by emailing us a request to diet@stockholmhealth.com;
      3. by notifying the Portal’s Customer Support Service by phone: 00371 66088016.
    9. You have the right to object to the processing of your personal data by the Portal on grounds relating to your particular situation. However, this is possible only to the extent that the processing of data is necessary to perform a task in public interests or in accordance with the legitimate interests of the Portal or a third party. If you object to such processing, the Portal will stop processing personal information, unless the Portal is able to demonstrate legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defence of legal claims.
    10. You have the right to object to the processing of your personal data by the Portal on grounds relating to scientific or historical research purposes or statistical purposes. If you object to such processing, we will stop the processing of personal information, unless the processing is required for the performance of a task carried out in the public interest.
    11. Right to data portability. To the extent that the legal reason for the processing by the Portal is:
      1. your consent;
      2. the performance of a contract or performance of operations upon your request prior to the conclusion of the contract. You have the right to receive your personal data from the Portal in a structured, commonly used and machine-readable format. However, these rights are not available if their exercise has a negative impact on the rights and freedoms of other persons.
    12. If you believe that the processing of personal information on the Portal violates data protection rules, you have the right to lodge a complaint with the Data State Inspectorate by sending it to the address: Blaumaņa iela 11/13, Riga, LV-1011, http://www.dvi.gov.lv/en/.
  4. Information regarding marketing announcements
    1. If you have given your consent, the Portal will send you marketing announcements via email or text messages to provide you with the latest information on the services provided by the Portal or the cooperation partners of the Portal.
    2. You may opt out of marketing notifications from the Portal at any time.
    3. You can do it in the following way:
      1. Click the link ‘To unsubscribe from further emails, click here’ in any email message.
      2. Contact our Customer Service Team by emailing to diet@stockholmhealth.com; or calling to 00371 66088016.
    4. If you opt out of marketing notifications, the Portal will update your profile to make sure that you do not receive such notifications in the future.
    5. Please consider the fact that the Portal has a wide interconnected network of services, so it may take a few days for the information to be renewed on all our systems, and you may receive notifications from us while we process your request.
  5. Use of cookies
    1. Like other sites, the Portal also uses cookies. Cookies are small data files that allow the Portal to provide you with a faster and more secure experience of using websites. When you visit or communicate on the Portal, the service sections, apps, tools or chat rooms, the Portal or the service providers authorised by the Portal may use cookies to provide you with a faster and more secure experience of using websites, as well as for promotional purposes.
    2. Cookies may contain information that could identify the user, while your personal information at our disposal may be linked with the information obtained from or stored by cookies.
    3. The Portal uses cookies:
      1. for session management and user authentication;
      2. to ensure website functionality;
      3. to gain statistical data on the flow of visitors on the website: the number of visitors and the time spent on the site;
      4. to make the Portal more efficient;
      5. to determine your habits.
    4. Since the Portal uses cookies to track your habits, the Portal notifies you of the use of cookies and asks for your consent to our use of cookies in accordance with the requirements of the law.
    5. You can delete cookies of your choice (for more information, see www.youronlinechoices.com/lv).
    6. You can delete all of the cookies that have already been saved on your computer. You can also configure your browser so that it does not allow the storage of cookies, but this requires you to manually select the option each time you visit the Portal.
    7. The Portal cannot guarantee that all of the services on the Portal will run faultlessly with the cookies disabled.
    8. The Portal uses targeted (commercial) cookies to individualise your browsing experience and the content displayed to you, as well as to show you offers that are relevant specifically for you. The targeted cookies are used to analyse your browsing history, and these data are used to provide you with commercial offers.
    9. The Portal has a list of carefully checked and selected partners that have implemented additional cookies that cannot reach your personal data and that cannot link you to a specific person, but ensure impeccable service provision.
  6. Amendments to the Privacy Policy
    1. If the Portal implements significant changes to this Privacy Policy, the Portal will notify you of that on the Portal or by other means, such as email, so that you could review the changes before continuing to use our website.

    Phone number: 00371 66088016, Monday through Friday (10 a.m. – 5 p.m.)

    Email: diet@stockholmhealth.com

    Company information: Life Apps SIA, registration number: 40203072376, legal address: Brivibas Street 171, LV-1012, Riga, Latvia

Life Apps SIA
Registration number: 40203072376
Address: Brivibas Street 171, LV-1012, Riga, Latvia
Telephone: 00371 66088016
E-mail: diet@stockholmhealth.com
FORM OF REFUSAL RIGHTS

Please, fill-in, sign and send this form to us by post (Life Apps SIA, Brivibas Street 171, LV-1012, Riga, Latvia) or by to our e-mail address (diet@stockholmhealth.com) if you want to terminate the agreement and cancel the service.

  • I ____________________________ declare that I want to withdraw from the contract, that I have concluded for the use of www.StockholmHealth.com services.
  • Order date ________________________________
  • Users name and surname ________________________________
  • User’s address and phone number ________________________________
  • Email address with which the User has registered for the Service ________________________________
  • User’s signature ________________________________
  • Date ________________________________
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